Betting Rules

These Betting Rules explain the general principles that apply when you use betting and gaming services provided through Cafe Casino. Please read them together with any product-specific rules, account terms, promotional terms and responsible gambling information displayed on the website.

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1. General betting conditions

By opening an account, placing a wager or using a gaming service at Cafe Casino, you agree to follow these Betting Rules and any additional rules shown for the relevant product. Different games, markets and betting options may have different requirements. If a product-specific rule conflicts with a general rule, the product-specific rule will usually apply to that product. You should review the information shown on the betting slip, game screen or relevant rules page before confirming a wager.

Table of contents

You must use the website only where online gambling is lawful and available to you. You are responsible for checking the laws that apply in your location before creating an account or placing a bet. Cafe Casino may restrict access to particular services, markets or games in some locations. Access may also be limited where required by applicable law, operational requirements or account controls.

You must be legally permitted to gamble and meet any minimum age requirement that applies to you. You must provide accurate, current and complete information when registering and throughout your use of the account. An account is intended for the individual who registered it and should not be used by another person. You must keep your login details confidential and tell Cafe Casino promptly if you believe your account has been accessed without permission.

Only one personal account should be used unless an additional account has been expressly authorised.
You must not place bets on behalf of another person or allow another person to use your account.
You must not use the website for unlawful activity, fraud, collusion or any attempt to manipulate an outcome.
You must not use automated tools, bots or software designed to interfere with the normal operation of the website.
You should check that your selected game, market, stake and potential return are correct before confirming a bet.

2. Placing and accepting bets

A bet is generally treated as placed only when the website confirms that it has been accepted. Selecting an option, entering a stake or adding a wager to a betting slip does not by itself guarantee acceptance. A confirmation message, account record or other clear indication may be provided when a bet is accepted. You should retain or review the relevant record if you need to check the details of a wager.

Before confirming a bet, check the stake, odds or price, selected outcome, game or event, bet type and any other information displayed. Once a bet has been accepted, it may not be changed, cancelled or withdrawn unless a specific rule or feature allows this. Any available cancellation or cash-out option may be subject to conditions, may not be offered for every bet and may be unavailable at certain times.

The amount shown as a stake is the amount committed to the bet. You should ensure that sufficient cleared funds are available before placing a wager. A bet may be declined, delayed or rejected if there are insufficient funds, a technical issue, a market suspension, a restriction on your account or another valid reason. A displayed price or return may also change before acceptance. The price applied to an accepted bet will be the price confirmed at the time of acceptance, subject to the applicable product rules.

Betting slips and combined bets

Where a betting slip permits multiple selections, you are responsible for checking whether the selections form a single bet, a combination of bets or another bet type. The rules for combined bets can vary depending on the selections and the product. Some combinations may be unavailable, voided or settled differently where selections are related, cancelled or otherwise affected. The applicable information shown on the betting slip or product rules should be considered before confirmation.

Live and in-play betting

Live or in-play betting may involve rapidly changing prices, delayed information and temporary suspensions while an event or game is taking place. A bet may remain pending until the relevant market is accepted. If an important event occurs before a bet is accepted, the original price may no longer be available. You should not assume that a selection has been accepted until the website provides confirmation.

3. Odds, games and settlement

Odds, prices, probabilities, game information and potential returns are provided to help you make an informed choice. They are not a guarantee that a bet will be accepted or that a particular outcome will occur. The rules for calculating a return depend on the product, bet type, odds format and any applicable conditions. The final result is determined according to the relevant product rules and the official or approved information used for settlement.

Casino games are settled according to the rules displayed for the individual game. These rules may explain the order of play, eligible outcomes, winning combinations, bonus features, maximum or minimum stake settings and how ties or unusual outcomes are treated. You should read the game information before playing, particularly where a game includes special features or more than one possible type of wager.

For event-based betting, a market may include rules about the event, competition, participant, venue, scheduled time and method of determining the result. A result may be settled using information from an applicable official source or another reliable source described in the relevant rules. If an event is postponed, abandoned, interrupted, rescheduled or changed, the market may be settled, voided or treated in another way under the applicable conditions.

A winning bet is settled according to the confirmed odds or terms that applied when it was accepted.
A losing bet is settled when the selected outcome does not meet the relevant winning conditions.
A void bet is treated according to the product rules and may result in the stake being returned or adjusted.
Where a result cannot be determined fairly or accurately, the affected wager may be reviewed before settlement.
A displayed balance or result should not be treated as final if the bet is still marked as pending or subject to review.

Settlement and account records

Settlement may occur after the relevant game, event or market has finished and the required result has been verified. If a result is corrected by the relevant source, a settlement may also be corrected where the applicable rules allow it. You should review your account history and raise any apparent issue as soon as reasonably possible. Account records, accepted bet records and system information may be used when investigating a query, subject to applicable requirements.

4. Errors, interruptions and unusual activity

Cafe Casino aims to display accurate information, prices and results, but technical, human or communication errors can occur. An error may include an obviously incorrect price, an incorrect game setting, a duplicated bet, an incorrectly displayed result or a settlement that does not match the applicable rules. If an obvious error affects a bet, Cafe Casino may take reasonable action under the relevant terms, which may include correcting, voiding or reviewing the affected bet.

You should not deliberately take advantage of a known error. If you notice a clear mistake, stop using the affected market or game and report the issue through the available support channel on the website. Continuing to place wagers while aware of a material error may make the matter more difficult to investigate and may result in action under the account terms.

Website access may be interrupted by maintenance, network problems, equipment failure, service providers, data delays or other circumstances outside reasonable control. A failed or delayed screen does not necessarily mean that a bet was not placed. Check your account history or bet confirmation before trying to place the same wager again, as this can help prevent duplicate bets. If a wager remains unclear, avoid relying on the displayed status until it has been checked.

Cafe Casino may review activity where there are signs of fraud, collusion, identity concerns, multiple account use, payment misuse, manipulation, prohibited software or other unusual behaviour. An account, bet or transaction may be restricted or placed on hold while checks are completed. Any action will be taken in accordance with the applicable account terms and legal obligations. You may be asked to provide information needed to complete verification or an investigation.

5. Responsible betting and help with account concerns

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you begin and only wager money you can afford to lose. Keep track of your deposits, stakes and time spent playing. Avoid gambling when you are upset, under the influence of alcohol or drugs, or attempting to solve financial problems.

Decide on a spending and time limit before you play.
Do not chase losses by increasing stakes or gambling for longer than planned.
Take regular breaks and avoid using borrowed money for gambling.
Do not treat winnings as guaranteed income or a reason to increase your budget.
Use any available account limits, time-outs or self-exclusion tools if gambling is becoming difficult to control.
Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.

If you have a question about a bet, settlement, account restriction or responsible gambling option, use the support or help facilities made available on the Cafe Casino website. When making an enquiry, include the relevant information shown in your account or bet history, but do not share your password or other confidential security details. Some enquiries may require identity or account verification before information can be discussed.

These Betting Rules are intended as general information and do not replace the rules displayed for a particular game, market or promotion. The current version available on the website applies to your use of the relevant services. Rules may be updated when services, legal requirements or operational procedures change. You should check this page and any product-specific information before placing a new bet.