Privacy Policy

This Privacy Policy explains how Cafe Casino may collect, use, store and protect personal information when you visit our website, create an account, use our services or contact our support team. We aim to handle information responsibly, transparently and only for appropriate purposes connected with operating an online casino service.

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1. Information we may collect

When you use Cafe Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on the services you use, the checks required for your account and the choices you make. We seek to collect information that is reasonably necessary for the relevant purpose.

Table of contents

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and responsible gaming settings. We may also collect information you provide when you register, update your profile, contact support, enter a promotion or otherwise communicate with us.

Verification information

To help confirm your identity, age, location or eligibility to use the service, we may request verification documents and related information. This can include identity documents, proof of address, payment ownership information and information needed to assess account security. Verification material is handled for identity, anti-fraud, responsible gaming and compliance purposes.

Payment and transaction information

We may receive information about deposits, withdrawals, wagers, account balances and other transactions. Payment providers may process payment card, bank or other payment details directly. We may receive limited payment information, such as transaction references, status, payment method and relevant account details, rather than complete payment credentials.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, general location information, pages viewed, session details and interactions with the website. We may also collect information about how you use features, including account access, game activity and support pages.

Information from other sources

We may receive information from service providers, payment partners, identity verification services, fraud prevention providers or other parties where this is necessary for account administration, security, legal obligations or the delivery of requested services. We expect information received from these sources to be handled in accordance with applicable requirements.

2. How we use personal information

Cafe Casino may use personal information for the following purposes. The exact use will depend on the type of information, your interaction with us and the service being provided.

To create, maintain and administer your account.
To process deposits, withdrawals and other account transactions.
To verify your identity, age, account details and payment information.
To detect, prevent and investigate fraud, money laundering, abuse, collusion, account compromise and other suspicious or prohibited activity.
To provide games, website features, account services and customer support.
To communicate with you about your account, security, transactions, verification requests, service updates and important notices.
To apply responsible gaming measures and help maintain a safer gambling environment.
To understand website use, troubleshoot technical issues and improve performance, design, content and services.
To personalise certain website features or communications where appropriate.
To meet legal, regulatory, accounting, tax, security and record-keeping obligations.
To establish, exercise or defend legal rights and to protect the safety, property and interests of players, the business and other parties.

We may use information for marketing only where permitted and, where required, with your consent or another appropriate permission. Marketing communications may include information about services, features or offers. You can withdraw consent to marketing at any time using the available unsubscribe option or by contacting us using the details in the privacy rights section below. Account, security and service messages may still be sent when they are necessary to operate your account or provide important information.

Sharing information

We may share relevant information with companies and service providers that help us operate the website and provide casino services. These parties may support payment processing, identity verification, fraud prevention, information technology, hosting, customer support, communications, analytics, security, auditing or professional services. They should receive only information that is reasonably needed for their role and should handle it securely.

Information may also be disclosed where necessary to meet a legal or formal request, respond to a valid court or government process, investigate suspected unlawful activity, protect a person from harm or protect our rights and systems. We do not intend to sell personal information as a separate commercial product. Where service providers process information on our behalf, their access is expected to be limited to the services they provide.

3. Storage, security and retention

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. Depending on the circumstances, safeguards may include access controls, authentication procedures, monitoring, secure systems, staff controls and protected communication methods. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing login details.

Information may be stored or processed by us or our service providers in Australia or another country, depending on the systems and services used to operate the website. Where information is handled across borders, we take reasonable steps to support appropriate protection and handling in line with applicable privacy requirements.

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. We may also retain limited information where it is needed to resolve a dispute, prevent repeat abuse, maintain security, meet an audit requirement or establish, exercise or defend a legal claim.

When information is no longer required, we may securely delete it, anonymise it or otherwise remove its link to an identifiable person. Closing an account does not automatically mean that all records can be deleted immediately, particularly where record-keeping obligations or legitimate security purposes apply.

4. Cookies and similar technologies

Cafe Casino may use cookies and similar technologies to make the website function, remember preferences, support account sessions, improve security, understand website performance and measure how visitors use our services. Some cookies are necessary for core features, such as signing in, navigating the website or keeping a session secure. Other cookies may help us understand usage or provide more relevant content.

Cookies are small files or identifiers stored on your device by your browser. Depending on your browser and device settings, you may be able to block, delete or limit cookies. You can manage cookies in your browser settings. If you disable necessary cookies, some account functions or website features may not work correctly. Information collected through cookies may be combined with other technical information for security, analytics or service improvement purposes.

Third-party services used on the website may also use their own cookies or similar technologies in accordance with their own privacy information. We encourage players to review relevant browser and third-party settings if they wish to understand or control these technologies.

5. Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights are not always absolute, and a request may be limited where responding would affect another person’s privacy, compromise security, conflict with a legal obligation or require us to keep records.

Requests you may make

Access: ask for information about the personal information we hold about you and, where appropriate, a copy of that information.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. We may need to keep some records for a period required by law or for other legitimate purposes.
Marketing consent: withdraw your consent to marketing communications or ask us to stop using your information for direct marketing. You can also use an unsubscribe link where one is provided.
Information about handling: ask questions about how your information is collected, used, shared or retained.

To exercise these rights or ask a privacy question, contact us at support@cafecasino.top. Please describe your request clearly and provide enough information for us to understand what you are asking about. We may need to verify your identity before providing information or making changes, so that personal information is not disclosed to the wrong person. We may contact you if we need further details to process your request.

We aim to respond to privacy requests within a reasonable time. If a request is complex, requires information from another service provider or cannot be completed in full, we will explain the position where appropriate. If we cannot provide access, make a correction or delete information, we will generally give a reason unless doing so is restricted.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, systems, information practices or applicable requirements change. The updated version will apply from the time it is made available on the website, unless a different date is stated. We encourage players to review this page from time to time. If a change is important, we may provide an additional notice through the website or by an appropriate account communication.