Responsible Gaming

Cafe Casino supports a safe, balanced and informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Take time to understand your activity, set limits that suit your circumstances and only gamble with money you can afford to lose.

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Gamble for entertainment

Gambling can be an enjoyable leisure activity when it remains within clear personal and financial boundaries. It also involves risk, and there is no guaranteed way to win. Every game outcome is uncertain, and previous results do not determine what will happen next. A winning result should not be treated as evidence that further gambling will produce the same outcome.

Table of contents

Before you begin, decide how much time and money you are comfortable spending. Consider this amount the cost of entertainment, rather than an investment. Once your chosen limit has been reached, stop playing. Do not increase your budget because you have lost money, and do not continue in an attempt to recover losses. Chasing losses can make gambling more difficult to control and may lead to financial harm.

Only gamble with money left after essential costs, such as rent, bills, food and other regular commitments, have been paid.
Set a spending limit before you play and avoid changing it during a session.
Set a time limit and take regular breaks away from the game.
Never borrow money, use credit intended for other purposes or sell possessions to fund gambling.
Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to escape personal problems.
Remember that gambling outcomes are based on chance and cannot be controlled through systems, patterns or strategies.
Keep gambling separate from household money, savings and funds needed for everyday expenses.
Maintain other interests and activities so that gambling does not become your main form of entertainment.

Gambling should not interfere with your relationships, work, study, sleep or other activities. If you find yourself thinking about gambling more often or spending longer than planned, take a break and review whether it remains suitable for you. The safest choice for some people is not to gamble at all.

Tools to help you stay in control

Cafe Casino may provide account and safer-gambling features designed to help players manage their activity. The availability and operation of particular features can depend on the service, your account and applicable requirements. Read the information shown in your account carefully before selecting a setting, and ask for clarification if you do not understand how a feature works.

Deposit and spending limits

A deposit or spending limit can help you control the amount added to your account during a chosen period. Select an amount that reflects your personal budget, not an amount based on expected winnings. A limit should be set before gambling begins and should be treated as a firm boundary. Do not remove or increase a limit simply because you have lost money or want to continue playing.

Time reminders and activity reviews

Use available session reminders, account history or activity summaries to keep track of how long you have been playing and how much you have deposited or spent. Reviewing your activity can make patterns easier to recognise. If you are surprised by the time or money involved, take a break and consider whether gambling remains enjoyable and affordable.

Temporary breaks and self-exclusion

If you feel that gambling is becoming difficult to manage, consider taking a temporary break or requesting self-exclusion where that option is available. Self-exclusion is a request to restrict or close access to gambling for a chosen period or in accordance with the relevant process. It should be used as a serious protective step, not as a short pause before immediately returning to gambling.

Do not create another account or use another person's account to avoid a restriction. If you have requested a break or self-exclusion, allow the process to take effect and seek support if you are finding it difficult to maintain. You can also ask someone you trust to support you while you put safer-gambling measures in place.

Recognising when gambling may be a problem

Problem gambling can affect people from any background and may develop gradually. It is not necessary to wait until a serious financial loss has occurred before asking for help. Changes in mood, behaviour, finances or relationships may be signs that gambling is no longer recreational. Being honest about these signs can help you take action early.

Spending more time or money gambling than you intended.
Thinking about gambling frequently or feeling restless when you try to stop.
Increasing the amount or frequency of gambling to achieve the same excitement.
Trying to win back money that has been lost.
Hiding, minimising or misleading others about gambling activity.
Borrowing money, missing payments or using money set aside for essential expenses.
Feeling anxious, unhappy, guilty, irritable or stressed because of gambling.
Neglecting work, study, family, friendships, health or other responsibilities.
Gambling to escape difficult feelings or cope with personal problems.
Attempting to stop or cut down but finding that you cannot do so.
Checking gambling accounts repeatedly or feeling unable to focus on other activities.
Selling possessions or seeking new credit to continue gambling.

One or more of these signs may indicate that it is time to stop and seek support. You do not need to manage the situation alone. Speaking honestly with someone you trust can be a useful first step, particularly if gambling has affected your finances, relationships or wellbeing.

If gambling is causing significant distress, or if you are experiencing thoughts of self-harm or suicide, stop gambling and seek urgent help through appropriate emergency or crisis services in your location. In an immediate emergency, contact the emergency service available where you are.

Support for players in Australia

Free and confidential gambling support may be available through services operating in your Australian state or territory. These services can provide information, counselling and practical assistance for people who gamble, as well as family members and friends affected by another person's gambling. Support may be available by telephone, online or in person, depending on the service and your location.

You can also speak with your general practitioner or another qualified health professional about gambling concerns, stress, anxiety, financial pressure or related wellbeing issues. A financial counsellor may help you understand debts, bills and budgeting options. If you prefer, ask a trusted family member or friend to support you while you look for suitable assistance.

Steps you can take today

Stop gambling and avoid making further deposits while you consider your next steps.
Write down any concerns, including time spent gambling, money spent and changes in your behaviour or mood.
Tell someone you trust what is happening and ask them to help you maintain your limits.
Contact a recognised gambling support service in your state or territory, or speak with a health professional.
Review your banking arrangements and household budget, and seek financial counselling if gambling has caused debt or missed payments.
Consider a temporary break or self-exclusion and do not attempt to bypass the restriction.
Remove gambling reminders or payment details where doing so helps you maintain distance from gambling.

Information and support services can explain the options available to you without requiring you to make a decision immediately. If you are supporting a family member or friend, remember that you can seek help for yourself as well. Set boundaries around money and communication, and avoid taking on debts or financial commitments on another person's behalf.

Gambling laws and available support arrangements can differ across Australia. Consider the guidance that applies in your state or territory and choose a recognised service that is appropriate for your circumstances.

Player responsibilities and safer account use

Players are responsible for using gambling services lawfully and maintaining control of their own account activity. You must meet the minimum age requirement and any other eligibility requirements that apply to you. Do not allow another person to use your account, and keep account credentials private. If you believe someone else has accessed your account, stop using it and follow the account security process provided on the site.

Do not gamble on behalf of another person or ask someone else to gamble for you. Keep your payment methods secure and monitor account activity for transactions or changes that you do not recognise. If you have concerns about account access, limits, deposits or safer-gambling settings, use the relevant support option available through the site.

Cafe Casino does not encourage gambling that is unaffordable, excessive or harmful. Responsible gambling is an ongoing process. Review your limits regularly, pay attention to changes in your circumstances and take action early if gambling stops feeling enjoyable. If gambling is affecting your wellbeing or your ability to meet everyday responsibilities, stop playing and seek appropriate support before returning to any gambling activity.